Learn about our Services
To guarantee the most effective use of our solutions, we count on targeted and structured services, using a unique methodology to transform Customer Service and Experience.
Customer Service Consultancy
We monitor and develop every stage of your customer service flow to guarantee a successful operation.
With a team of experts in Customer Service and a unique methodology that meets business needs, we work to create new experiences and to implement the best processes in order to transform the relationship between your business and your customers.
The consulting service covers several stages, which guarantees the analysis of the operation’s processes and indicators, the implementation of solutions, and the follow-up of results:
- Mapping of current scenario;
- Data analysis;
- Building of proposed scenario;
- Mapping of opportunities;
- Process optimization;
- Improvement implementation follow-up.
Customer Experience Consultancy
We help implement the CX culture into your company, designing solutions 100% focused on your customers’ experience.
Implementation of Solutions
Through technology we can innovate and digitalize your service, enhancing control, productivity, and scalability. We perform implementation, integration and trainings which generate the best solutions in:
- Omnichannel;
- Chatbot;
- Satisfaction management;
- Workforce Management;
- Quality mentorship;
- Management of Activity and Project;
- Voice Solution.
Development of Automation and Integration
Connect your customer service solutions and tools and create specific automation for your business.
Based on process automation and platform integration it is possible to optimize your operational performance and improve the experience for your customers and agents.
- Integration of systems supporting service core tools;
- Centralization data for the agent in a single screen;
- Task automation;
- Unification of communication with the customer in a single page;
- Increase in operation productivity by using less tools or integrated tools.
Managed Services
- Count on an expert team to get the best out of your solutions;
- Have a channel to solve your questions;
- Request adjustments and upgrades whenever necessary;
- Keep your solutions’ configurations aligned with your processes;
- Be safe in having your platforms correctly set up.
© Aktie Now Serviços
Tecnológicos e Empresariais LTDA 2020
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