Solutions by Goal
Get to know all our solutions and find how they can solve difficulties and needs of your operation once and for all.
Structuring service processes
Collect, analyze, and use your customer satisfaction data
Improve efficiency of your sales team
Improvement of service operation performance
Automation and escalation of services
Efficient voice service with intelligent resources
Self-service
Management and optimization of the service team
Management of processes, projects, and tasks
Centralize and optimize systems’ integration
Operationalization of Customer Experience actions
Structuring Customer Service processes
Each business is unique as your customer experience must be.
Based on a unique methodology, our consultancy services adjust to the specific needs of your business. With transparency and high technology, we will structure your customer service operation and allow it to scale up.
Processes improvement
Scalability
Control the whole operation
Demand management
Implementation of suitable tools and solutions for your business
In addition, our consultancy service tracks and develops every flow process of your customer service, applying cutting-edge digital tools to optimize results.
Collect, analyze, and use
your customer satisfaction data
Transform data into effective and assertive actions.
Having survey, feedback and satisfaction management strategies is one of the best ways of finding out if your business delivers what your customers need – and of making decisions based on that. Using well-implemented resources, it is possible to measure service efficiency, the quality of services delivered and the whole operation scalability.
It is not enough to collect data if your business cannot analyze them and use them in favor of your service and to improve customer experience.
2listen is an 100% online platform for customer experience management which allows centralizing information so that you can have the best vision of your customer’s journey and make the best decisions to evolve your customer experience.
Survey collection channels though app or external platforms
7 different kinds of questions
Automatic sending of surveys
Customization of survey layout
Importing the answers
Crossing information of customers and surveys
Customer appraisal
Basic and Advanced reports
Profile differentiation
Automation of team reminders
Improve the efficiency of your sales team
Organize and prioritize your leads.
Have a sales CRM that is simple and completely innovative in the way data is stored. The Zendesk Sell platform helps improving productivity, your processes, and the pipeline’s visibility for the team.
Easily integrated to other platforms, convert more leads into sales and create unique opportunities for your sales team, also guarantee a high-quality experience for your customer in every stage of their journey.
Get more customers: Sales customer’s prospection
Keep yourself connected: APIs and Integrations
Make the right decisions: Native dialer
Never lose control: Intelligence in sales email
Improvement of service operation performance
To be omnichannel is no longer a differential, but a necessity.
Omnichannel is present in improving processes, autonomy and also scalability. When choosing an omnichannel platform, your business improves in performance, integration with installed tools and enhances its service flows.
Based on processes automatization and platform integration it is possible to achieve high-performance operation.
Centralize data in a single screen for your agents
Automatize tasks
Unify costumer communication in a single page
Enhance your operation's productivity by using fewer and integrated tools
Using standard and customized integrations to meet your operational needs, we help you to improve the experience of your customers and agents.
Learn about Integrations
By means of already available or customized integrations to meet your operational needs, we help your brand to make your service, your agent experience and customer experience even stronger.
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Call mirroring
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Call mirroring
Application
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for querying orders during service and quick association with tickets
Application
Tickets Manager
Application development to assist in customer service within:
Call mirroring
Users and associations between Zendesk and other platforms
Migration between Zendesks
Manipulations of structures of the
Tickets, Users, Organizations, Macros and Triggers
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Automation andscalabilityof services
Offer your customers an automated and customized service.
With a customized 24/7 service, you no longer have to worry about the high volume of after-hour requests. Transform the experience of your customers and agents with an intelligent chatbot, integrated with the best platforms and channels available in the market.
Fully configurable chatbot
Efficient voice service with intelligent resources
Enhance your voice service and transform your customer experience.
Have access to an intelligent voice solution with complete and easy-to-use functionalities. CallWe is our online voice service platform to optimize your customer services with metrics, tracking activities and productivity in real-time.
With an intelligent self-service IVR, the platform will reduce your team’s service effort and allow them to work from anywhere, guarantying geographic freedom for your operation.
Intelligent IVR
Metrics management
Satisfaction survey
Reports
Callbacks
Automatic Call Distribution (ACD)
Quality monitoring
Call recording
WebPhone Browser
Real-time monitoring
Integration API
Learn about Integrations
Using standard and customized integrations to meet your operational needs, we help you to improve the experience of your customers and agents.
Self-Service
Transform the way your customers relate to your business.
Offering a self-service system can change the relationship between your business and its customers for the best. In addition to improving the customer journey, it allows you to collect data, customize forms and develop strategies to optimize service workflows.
Go beyond conventional help desk centers
Zendesk Guide is more than a single collection of articles and frequent asked questions. It is a database of intelligent knowledge which helps collecting and using your team’s perception. It works natively with Zendesk Support to offer a better self-service for costumers and improve agents’ efficiency.
- Creation of customized help desk centers
- Personalized themes
- Rich text editor
- Knowledge history
- Restore the content erased
- Control access
Using standard and customized integrations to meet your operational needs, we help you to improve the experience of your customers and agents.
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Call mirroring
Manipulations of structures of the
Tickets, Users, Organizations, Macros and Triggers
Management andand optimization of the service team
Managing the service team goes beyond establishing metrics and tracking activities. It is essential to use tools that help managing and controlling the service operation, keeping a close look at the agents’ performance, and enabling qualification and support inside the platform.
Tymeshift
A platform to manage your team in the digital age.
It is omnichannel, easy to use and implementable in less than 2 minutes. Exclusively made for Zendesk.
Playvox
Assess, train, and motivate the performance of the whole service team using real-time resources and intelligence, in a simple and efficient way.
Learning with specific training and knowledge measurement
Recognition and motivation with the possibility of customized scoring and rewarding
Quality Assurance
Performance management with all metrics in a single place
Coaching agents
and follow-up of their evolution
Integrations which enhance the tool
To make easier and enhance the use of all those resources, Playvox allows integration with different customer service systems, platforms, and apps.
Management of processes, projects, and tasks
Plan, organize and follow up your team’s work in a single place.
Monday
Monday is the Work OS which empowers teams and allows management of processes, projects, and daily tasks according to each business. A platform that meets your needs and goals.
Define projects and workflows in minutes
Use it in any department, project, or area
Take advantage of workflow automations
Manage teamwork
Get to know personalized apps and integrations
Easily alternate between desktop and mobile
Centralize andand optimize systems’ integration
Integrate, set up and monitor all your service operation tools in a single place.
Customer Box
Customer Box is an IPAS (Integration Platform as a Service), a solution that centralizes systems’ integration, fully focused on customer service and experience.
A complete solution not only for those seeking to integrate tools and optimize the customer service operation.
Centralization of all integration
Efficiency improvement in development
Optimization of service operation processes
Reduction in infrastructure costs
Higher efficiency in integration
Shorter implementation time
Better observability
Implementation and maintenance independent from developers
Operationalization of Customer Experience actions
Implement the CX culture in your business.
We help implement the CX culture into your company, designing solutions 100% focused on your customers’ experience.
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