Centralize the integration of service systems and get a unique view from your customer

Although it englobes several kinds of finance services and various operations, business in this area have something in common: a great number of systems which when decentralized hinder customer’s data visualization and communication digitalization.

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Advantagesfor your operation

More efficiency and agility in service
Unique vision of customer’s data
Personalized and direct contact
Centralization of system integration
Reduction of final customer’s effor
Proactive service
Improvement in the relationship with the customer
Multichannel integration
Safety for customer’s data

Centralize your service systems

When talking about system integration and multichannel for financial services, it is necessary to take into consideration particularities of each business in this area. As the number of systems, platforms and tools can be very big, it is crucial tocentralize integration and to have a unique view of the whole operation.

Give your customer and agent more autonomy

With solutions such asself-service, intelligent chatbot and IVR, not only the final customer’s effort is reduced when contacting your business, but also service team has their load reduced, being able to concentrate in solving complex demands with more quality and efficiency

Optimize operation processes

Even in bureaucratic and very particular processes, it is possible to optimize the most complex stages of an operation. For that, count on service consultancy, which helps understanding business pains, creating new experiences, implementing the best solutions, and taking good care of every tool maintenance.