Transform your customers’ experience at every step of their journey

We are CX experts, and we help you delight your clients every day. Our customized services and technologies empower you to create unique experiences throughout the customer journey, from end to end.

What is your greatest challenge in

Customer Experience?

Implementing thorough CX strategies
Visualizing the complete customer journey
Promoting a customer-centric culture
Choosing the best digital solutions to engage your clients
Measuring results and optimizing CX activities

Transform your customer journey,

whatever industry you compete in

We are proud to have elevated Customer Experience for companies in multiple sectors. Check some of those out:

Healthcare

Your patients deserve a humanized experience

Retail and
E-commerce

Create positive and engaging experiences for your clients

Technology

Optimize processes to elevate users’ experience

Financial Services

Build digital experiences to connect with clients and increase trust

Brands who trust Aktie Now with their Customer Experience

project hours

satisfied customers

consumers impacted

cups of coffee shared

Our Customer Satisfaction score (CSAT)
  • Critical Zone 100% 100%
  • Improvement zone 100% 100%
  • Quality Zone 100% 100%
  • Excellence Zone 90% 90%

Partnerships that enhance results

Aktie Now counts on global partners and cutting-edge technology to deliver you value and sustainable growth

Zendesk

Zendesk is the champion of Customer Experience and one of the largest service-first CRM companies in the world. We are proud to be a Master Implementation Partner, with over 6 years and 300 projects, providing full implementation, integration, support and training for every Zendesk solution.

Droz

Droz integrates chatbot automation and customer satisfaction management in one online platform, so you can manage and develop customer service interactions across all digital touchpoints.

Playvox

Playvox is the quality assurance and omnichannel training software to transform your customer service, no matter your business size.

Monday

Monday is the Work OS that empowers your teams to effectively manage processes, projects, and daily tasks according to your business needs and goals.

We are experts in Customer Experience, passionate about people and technology.

Our products and services combine expertise and
technology to elevate your customers’ experience.

Services tailored to your

business needs

Customer Experience Consulting

We help create a CX culture in your company, designing solutions fully focused on your customers’ experience.

Customer Service Structuring

We monitor and develop every stage of your customer service flow to guarantee a successful operation.

Digital Tools Implementation

Adopt the most innovative, complete and flexible digital technologies to improve your customer journey.

Development of Automation and Integration

Connect your digital tools and create automation specific to your needs.

Managed Services

We set up and maintain your digital tools and processes to guarantee performance and extract the most out of them.

CX insights in your inbox

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© Aktie Now Serviços
Tecnológicos e Empresariais LTDA 2020

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